General information

Rules & Policies

Everything you need to know before booking and attending a class.

Booking Guidelines

Validity of Packages

  • All packages are valid for 30 days from your first booking.
  • If the studio is closed during this period, your expiry date will be extended accordingly.

Booking Confirmation

  • A class is confirmed once a booking is made using credits.
  • Classes require at least one booking to take place. If no bookings are made, the class will be canceled 6 hours before the scheduled start time.

Cancellation & Rescheduling

  • Regular workshops can be canceled up to 24 hours before the session.
  • Multi-session courses can be canceled up to 48 hours before the first session.
  • Private 1:1 lessons require at least 12 hours’ notice to cancel or reschedule.
  • If you cancel later than the notice period above, credits cannot be refunded or reused.
  • Rescheduling follows the same cancellation windows.

Late Arrival

  • Please arrive on time.
  • Late arrivals may result in reduced session time, and extra time cannot be guaranteed.

Unused Credits & Renewal

  • If you still have credits after your cycle ends, you can buy a new package to continue booking.
  • Unused credits can be reactivated within 90 days after expiry.
  • After 90 days of inactivity, credits and accounts will be removed.
  • New credits start a new 30-day cycle from your first booking.

Studio Cancellation Right

  • The studio may cancel or reschedule a session in case of low enrollment or unforeseen circumstances.

Non-Transferable

  • All bookings and credits are personal and non-transferable unless agreed otherwise in advance.

Studio & Learning Guidelines

Learning Flow

  • Focus on the current task during class so everyone can stay on track.
  • Broader or personal project questions are welcome after class when time allows.

Equipment & Studio Use

  • All tools and machines must be used with care and according to instructions.
  • Damage caused by misuse may result in repair or replacement costs.

Materials & Learning Use

  • Basic tools and practice materials are provided for learning purposes.
  • Personal or advanced projects may require additional materials. Please use shared resources mindfully.

Skill Level & Progress

  • Classes are guided but flexible.
  • Each student progresses at their own pace, and completion time may vary.

Respectful Environment

  • Please respect the studio, equipment, and other participants.
  • Disruptive or unsafe behavior may result in removal without refund.

Health & Safety

  • Follow all safety instructions when using equipment.
  • Inform the instructor immediately if you have any concerns.

Workspace Responsibility

  • Please clean your workspace and return all tools after use.

Photos & Media

  • Photos or videos may be taken for promotional purposes.
  • Let us know in advance if you prefer not to appear.

Refund Policy

  • All purchases are non-refundable unless a class is canceled by the studio.